Updated 30 January 2021
At Lucas Maes restaurants (Aqua, Sucas and Zumaque), there is nothing more important to us than our guests and our team's wellbeing.
You will definitely notice that things look a little different and notice that we have made changes that provide a safe, comfortable and enjoyable environment for everyone.
We will ensure that we adhere to all guidelines set out by the Government and the team will be constantly monitoring and ensuring that we go above and beyond to create a safe environment when you visit our restaurants.
We ask that our guests familiarize themselves with and adhere to Government guidelines when visiting our restaurants.
Guests are asked to make a booking on our website and ensure that their contact details (email and phone number) are correct.
If a guest or any of their party are feeling unwell, especially if they have a high temperature, a new persistent cough or a loss of taste or smell; or if anyone in their party think they may have been exposed to the virus in the past 14 days; guests are asked to contact our team to cancel their booking.
We ask that all guests arrive at the time of their reservation and note that last orders are at 10pm - guests must depart by 11pm according to current Government guidelines.
Online and phone reservations will be taken for tables of up to 6 guests.
All guests are encouraged to make a reservation online and booking times will be staggered to reduce the number of guests arriving at one time.
Please note that current occupancy of all our restaurants is limited to 50%
We will provide hand sanitizing stations at the entrance to all of our restaurants for the use of guests as they enter the building.
We have conducted a full risk assessment of the size and configuration of our restaurants and have adjusted the floor plans to facilitate social distancing of 2 m between the tables, in accordance with Government guidelines.
Guests are asked to adhere to the latest Government guidelines relating to face masks.
Guests from the same household will be able to sit together on the same table.
Where possible one-way routes will operate in the restaurants as well as separate entrance and exit doors. Our team will communicate this to our guests when they are at the property.
Where one-way and separate doors cannot operate, our team will remind guests of social distancing.
Doors to the restaurant will be left open, where possible, to increase ventilation and reduce hand contact on surfaces.
Internal doors (excluding fire doors), will be left open where possible, to aid ventilation and reduce hand contact on surfaces.
We offer table service only.
Our team will set the tables once the guests have arrived but before they are seated.
We have reduced the need for paper menus by introducing QR codes so guests can view our menus on their own device. Disposable paper menus will be available on request.
Food will be placed on tables as quickly as possible, to limit the amount of time the team are within 1 meter of our guests.
Payment will be credit or debit card only. No cash payment will be accepted.
Guests will not be permitted to sit or stand at the bar. Cushions will be removed from all seating areas.
There will be no live music or entertainment in the restaurant or bars. Background music will be kept to a minimum.
Our bathroom entrance doors will be left open where possible to allow for ventilation.
Hand sanitizer will be available in all guest bathrooms.
We ask our guests to adhere to social distancing guidelines when using the bathrooms. There is a 1 meter distance between urinals and cubicles in our bathrooms.
The disabled bathrooms are self-contained and allow for social distancing.
Our restaurants are always immaculately clean and well maintained. In advance of opening, we have ensured that all front of house / back of house areas are deep cleaned and sanitized using antiviral sanitizer.
We have introduced an enhanced cleaning program, using an anti-viral cleaner in areas of high footfall e.g. bathrooms. These areas will be cleaned on an hourly basis.
There will always be a plentiful supply of essential cleaning chemicals in each restaurant.
Guest chairs, tables, card payment machines and other high contact surfaces will be sanitized after each use.
Upholstered furniture will be steam cleaned after every use.
Linen napkins will be removed to a dedicated dirty laundry bag when the table is cleared. Dirty linen will be kept separately from clean linen. Our team will wash their hands thoroughly after handing dirty linen.
BACK OF HOUSE
We have assessed third party deliveries and procedures have been put in place to restrict access to the restaurant and back of house areas.
Our food preparation areas have been assessed and maximum numbers of chefs are in place via the scheduling, in order to facilitate social distancing in our kitchens.
Where social distancing cannot be adhered to due for short periods of time to the nature of chefs work, chefs will work side by side or back-to-back.
Our chefs will use a disposable plastic spoon for tasting which will be thrown away after every use.
Access to changing rooms, walk-in chillers, offices and other small spaces will be restricted to ensure social distancing can be adhered to.
Contractors will be booked to carry out works and repairs at the properties out of hours where possible. If urgent work needs to be carried out during opening hours contractors will be made aware of company hygiene and social distancing procedures.
All team members will have their temperature checked and recorded at the start of every shift.
Training has been provided for every member of our team. Team members will be instructed to wash their hands frequently with hot water and soap at the beginning, the end, and regularly throughout their shifts for a minimum duration of 20 seconds.
PPE face masks will be worn by all employees both front of house and back of house.
Antibacterial soap and disposable tissue will be supplied at all handwash sinks.
We have conducted training with all of our team on the cleaning procedures required pre, post and during their shifts.
Our team have been fully trained so they understand the risks, routes of transmission and the importance of handwashing, social distancing and cleaning.
Team members will be encouraged not to touch their eyes, nose or mouth with their hands.
Team members will be instructed to keep a 1-meter distance between themselves and other colleagues and guests.
Time and attendance machines will be in use but must be sanitized using an antiviral cleaner after each use.
Team members will be required to bring their uniform to work to change into it upon arrival. A maximum number of people will be permitted to use the changing rooms at a time.
Team members will wash their uniform every night.
Any team member who is classed as vulnerable will be assessed on a separate basis.
Signage will be on the staff notice board detailing CV-19 symptoms and when to self-isolate along with details of the company CV-19 risk assessment.
Any team member who develops a new persistent cough or high temperature will immediately be sent home or advised to stay at home. Employees will be instructed to self-isolate for 10 days if they are displaying symptoms or 14 days if they are living with someone who has symptoms.