I have a gift voucher, how can I use it?
All our gift vouchers can be used in any of our restaurants. You need to reserve your table online or via telephone directly with the restaurant as usual. You will be able to use the monetary value of your voucher towards the A La Carte menu, or you can use your voucher for a set menu, if this is what your voucher states.
If you have a masterclass or special event voucher you can also book your table online at www.lucasmaes.com/events
. Can I get a refund for my voucher?
Refunds can only be offered within 7 days of purchase, with proof of receipt, please email email@example.com
should you wish to claim a refund for your experience. If you are outside of the 7-day period, then regretfully no refunds are offered, however any events or masterclass voucher can also be used as monetary value at any of our restaurants. I am due to attend a masterclass – how do I know if it is going ahead, and can I move it to another time?
Should your masterclass reservation be during temporary closure period, a member of our team should have been in contact with you to inform you and extend your voucher. Should you have any further questions please email your query to firstname.lastname@example.org
and we will assist you.